Joni Martin

Cloud TnT: Being a Changemaker: Shonnah Hughes


A PODCAST FOR NONPROFITS USING SALESFORCE. With Tim Lockie, Tracy Kronzak, and Joni Martin.

Cloud TnT talks cherry pie, guinea pigs, NPSP Days, and Tim’s kids. And, much more substantively, race, gender, justice, the difference between being an ally and accomplice, and the world of technology with recent MVP Shonnah Hughes, including her Trailhead for All initiative. This one got out a bit late due to the recent election, but is perhaps now even that much more relevant. One of our recent favorite discussions, and something we hope has some wisdom and comfort in it right now. 

Being a Changemaker: Shonnah Hughes



Cloud TnT: Staff Favorite Episodes

cover170x170CLOUD TnT: A PODCAST FOR NONPROFITS USING SALESFORCE.With Tim Lockie, Tracy Kronzak, and Joni Martin.

Want more Cloud TnT?!? Catch up with some staff favorites from this year:




A Screwdriver and Lightning Boat: Steve Molis

A Very Special Cloud TnT with Salesforce superstar Steve Molis. Cloud TnT covers all kinds of ground, from answering questions and being of genuine service, to equality for all. Tracy fangirls out, and then cries (again). SteveMo chokes up. This is a golden recording, and there are no words for how much fun we had, just listen…



The Next Level: Adam Kramer

While Tim’s away, Cloud TnT is helmed by Joni and Tracy with a fantastic interview with #AwesomeAdmin and consultant extraordinaire, Don Draper. We mean, Adam Kramer. Topics include NPSP evangelism, the NPSP Advisory Board, and building on the NPSP as a technical and community tool, and taking it all to the next level. Does the NPSP have a new mascot? It just might…



maddYou Really Have to Solve the Problem: Chris Robinson


While Tracy is away, Joni and Tim continue Cloud TnT’s #AwesomeAdmin series. Mothers Against Drunk Driving uses Salesforce to help deliver its nationwide services, and Chris talks about his journey implementing, his organization’s work, creating buy-in, and how being a Salesforce administrator fits in to all of it.



Bringing Us Together: Bonny Hinners

A lively discussion with #AwesomeAdmin, User Group leader, and MVP Bonny Hinners all about how important the customer is to Salesforce, and the changing role of the Salesforce community. A great segue to Dreamforce and the newly-announced Nonprofit Success Pack, covering the Dreamforce keynote previews and the Boston NPSP Sprint. We’re super excited to be heading to Dreamforce this year!

Cloud TnT: That Much Better for Someone Else: Nick Lindberg


A PODCAST FOR NONPROFITS USING SALESFORCE. With Tim Lockie, Tracy Kronzak, and Joni Martin.

A more humorous review of Dreamforce 16 recorded BEFORE Dreamforce – yeah, we’re that good. And we also talk to MVP Nick Lindberg about service, friendship, and the Good Old Days of Salesforcelandia. A heartwarming story of family and community ensues. 


That Much Better for Someone Else: Nick Lindberg



Cloud TnT: Dreamforce 2016 and All The Things


A PODCAST FOR NONPROFITS USING SALESFORCE. With Tim Lockie, Tracy Kronzak, and Joni Martin.

One week after the week of Dreamforce 2016 ends, Cloud TnT reflects on our experiences and what's next. Lots of shout-outs to our friends and family, with thanks to our listeners and sponsors. 


Dreamforce 2016 and All The Things

Where in the world is NIM!?

Now IT Matters has been all over the country this summer! Justin Barss, our Director of Sales, took an epic road trip to visit nonprofits we work  with and our staff as he drove with his 4 kiddos and his wife from Virginia to Spokane Washington! He got to check in with Todd Hash in Kentucky, Warren Wade in Indiana, Angela Adams in Illinois, and Tim and Jenny Lockie and Renee Storm in Bozeman! With a trip total of ~6,000 miles, JB covered some ground! Check out some of the pics below!! BarssBozeman

JB World Tour lockies





Coming soon, you can find us here...

  • Tim Lockie is headed out to Hollywood Blvd and the great city of Los Angeles! And Noooo, it's not to get his own star there (although he totally deserves it!). He'll be there in the next couple of weeks to visit some of our LA clients. If' you'd like to get time on his calendar, be sure to let us know!!
  • Angela Adams, Justin Barss, and Joni Bryan will be at Midwest Dreamin' July 21-22 in Chicago at the Navy Pier. Woohoooo! We'd love to see anyone who plans to attend MW Dreamin', and it's not too late to REGISTER!!
  • And of course, some of our team members will be at DREAMFORCE 2016!!!!!!! We are STOKED about #DF16 this year, and about the headliner band, U2!!!!!!!!!!! With that, we're wishing you a fun time this July - here's hoping that you have a fun-filled, relaxing summer month! :) And in case you need a little inspiration for chillaxing and letting go this July (and to get you pumped about Dreamforce, here is some inspiration:

CloudTNT: A Thousand Ways to Do Things (in Higher Ed!) with Kari Bryan

Cloud TnT has its oddest start yet, and talks goings-on in the nonprofit world with a #BundleofFundle. The crew takes its first foray into higher education, talking about how Salesforce is being used by colleges and universities to break down data silos in these institutions. Kari educates us about the politics, needs, and innovation happening with Salesforce and HEDA, Unity, and other ways of using Salesforce for these schools. Cloud TnT gets its second sponsor, and - Pssst! Kari is Joni’s fiancée. :)[soundcloud url="" params="auto_play=false&hide_related=false&show_comments=true&show_user=true&show_reposts=false&visual=true" width="100%" height="450" iframe="true" /]

Why you should have been at #HESummit16

We missed a blog post last week because I was in New Orleans at the Higher Ed Summit 2016!

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It was so much fun and I learned all about the coolest stuff happening in Salesforce for Higher Ed. Here's some reasons why you shouldn't have missed the Higher Ed Summit (and should definitely attend the next one): 1) Lots and lots of brilliant higher ed brains - all in one conference: Whether you're curious about what Stanford is doing with data or interested in tracking emotional intelligence for research using Salesforce, the biggest Universities are using Salesforce in new and innovative ways, and the folks building those solutions are all right there! You could have had lunch with them, or attended one of their sessions.

[/fusion_builder_column][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"]Joanna Iturbe (U of Colorado) answers a tough question about reporting in Higher Ed Office Hours LIVE

2) You've got questions? They've got Answers! - Not only was the entire Higher Ed Advisory Council present, there were lots of opportunities to talk with them, ask them questions, and even attend a live HED Office Hours! (If you missed the chance, you can still catch Higher Ed Office Hours on the regularly scheduled phone conference! Check our the Higher Ed group on the Hub for more info!)

3) The Roots of MusicOk, so you won't be able to see them every Higher Ed Summit, but they were a highlight of my #HESummit16 experience.

4) HEDA!!!!! - HEDA (Higher Education Data Architecture) is the newest release of epic from Salesforce for Higher Ed. It builds on the Nonprofit Starter Pack model for a low-cost solution for Higher Ed Institutions right out of the box. I'm excited to see where this will go!

5) Girlforce - Girlforce is launching into Higher Ed and we hosted a Girlforce Happiest Hour at the Higher Ed Summit. We have a presence at many Salesforce events and we're always happy connect and learn from each other!

If you're in Higher Ed, make sure to connect with others in the Power of US Hub. It's where the party's happening![/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Listening is the Key - Trish Perkins

Listening to others, knowing people and culture, and applying humility and willingness to fail to both,#AwesomeAdmin Trish Perkins shares her wisdom on international travel and its relevance to Salesforce. People are more important than a “to-do” list anywhere we go. Cloud TnT is stunned into silence by warmed-up buckets, and instead talks about not crying, current events, and new Trailhead awesomeness.

Nonprofits & Community User Events - Tahoe Dreamin'

I spent Thursday, Friday and Saturday last week at Tahoe Dreamin’, a Salesforce user group regional meeting, in S. Lake Tahoe. I hadn’t been to any of the UG community events like this and I was interested to see if they would be valuable for nonprofits. I was not disappointed! Here are a few reasons your nonprofit should consider attending one of these events in your area:

  1. Nonprofit driven content – If you submit content for nonprofits, the community organizers are likely to pick it up! At Tahoe Dreamin the day kicked off with a session led by Vered Meir of Year Up and Tracy Kronzak of BrightStep Partners speaking about how to build and navigate a successful relationship between a nonprofit organization and a consultant. Their session alone, called “Successful Salesforce for Nonprofits: Costs, Considerations and Cautionary Tales” was worth attending the conference for! Other sessions, like “Salesforce Career Success Stories and Advice” starring David Liu and Kyla Longe or “Visualizing Your Business Data…in Minecraft!” starring Pat Patterson and his awesome kids were completely on point for anyone using Salesforce. All in all, even the sessions that weren’t specific to nonprofits could be used effectively by NPOs.
  2. News and Info directly from Salesforce! The keynote at Tahoe Dreamin’ was presented by Shawna Wolverton, SFDC VP Product Management, Platform; and Adam Seligman, Senior VP Developer and Admin Relations. Besides being amazing people and speakers, we got to hear them talk about the Lightning Experience, Trailhead, and new things coming down the line. Unlike Dreamforce, where it’s nearly impossible to interact with Salesforce senior staff after presentations, the intimate size of the gathering allowed the audience to ask questions and speak with Shawna and Adam afterward!
  3. Networking, networking, networking – whether you’re a nonprofit who wants to increase their skills and make contacts with people who can help, or if you’re looking for a developer to volunteer some time at your org, these community events are a great resource for connecting to others in the Salesforce world! The collective brain power in the room was astounding. From admin level to developers to AppExchange partners to consultants, free advice and help was flowing from every crevice in the conference space. It was well attended by Salesforce MVPs and rockstars as well, and it matters who you know. The vendor booths were easy to approach and other attendees were helpful and ready to point you in the right direction. Built into the conference were plenty of opportunities to gab about Salesforce while stuffing your face with food. Since the conferences are regional, you can maintain those relationships after you leave and come back for seconds on the free advice.
  4. FUN. Outside of all the learning opportunities and news and networking, fun abounds at regional conferences. At Tahoe Dreamin’, a fun day was planned for the day after the conference and you could let your hair down and just chill with some of the coolest people in the Salesforce community. There was skiing and snowmobiling happening, or, for those of us who are opposed to frostbite, shopping and local fun and entertainment. This Texas girl wasn’t about to throw herself off the side of a mountain covered with fluffy cold white stuff, so I opted for the indoor activities.

At the end of the day, regional user conferences are a great way to stay connected and in tune with the Salesforce community and the latest and greatest news, info, and learning opportunities. I highly encourage nonprofits to show up in force at these events! Check with your local User Group leader to see when an event is happening in your area!! And thanks, Sacramento User Group and Bill Greenhaw for an amazing community event at Tahoe Dreamin’!!! And if you need pictorial proof, here you go:


Thriving in Uncertainty

choices-thisway-thatway-anotherway-595x335There have been several big changes and events in my personal life recently - a big move for my family to a new home, changes in my personal relationships, my first overseas service trip coming up. As I move through these changes, I'm reminded how much a solid infrastructure helps to navigate uncertainty. During times of transition the infrastructure I set up to mitigate as much risk in uncertainty as possible - things like my support system, my goals, my values, and my team - is more heavily depended upon. After loss or major change, I think many of us look to familiar things, things that remind us who we are. Whether that's rekindling a friendship that has been neglected, listening to songs that reminisce about days gone by, or finding peace and safety in the structures that surround us.

Uncertain times are more the rule than the exception. Being a data geek, I keep data points on many aspects of my life - especially transitions when emotion runs high. By keeping data, I'm able to see how I've handled difficult changes in the past. For instance, I know that I made a solid decision the last time I moved; using that data, I can trust the current decision I'm making is solid, too. Data helps point me to my success in the past -- even when I felt like I was floundering, my data usually shows me I did just fine. Knowing how I handle change is a key part of knowing who I am and what I need.

My data also lights my way forward. Data reminds me of my goals, of my abilities, of my path to success. Even if my goals seem untenable, even when none of the data seems to indicate that I'm going to get there... I have data to show me where I want to be and what I need to do to get there. I still know where I'm going.

The same is true in our day to day work in nonprofits. As funder priorities change and government administrations shift the culture, it's sometimes easy to get caught up in the fear of uncertainty. Developing a solid infrastructure of data reminds us of our success, of our goals, of our impact. Developing a data infrastructure mitigates our risk in uncertainty - while we may not have control over policy and funding changes, we can plan ahead with good data informing our decisions. We can see trends in programs, we can reach people more effectively, we can make more educated decisions about funding paths to pursue. I wish I had a Magic 8-Ball that told me what to do next when I'm faced with a new set of unknowns, but the next best thing is a solid data infrastructure, reminding us of what we've done in the past and where we are headed.