Collaboration

Cloud TnT: Staff Favorite Episodes

cover170x170CLOUD TnT: A PODCAST FOR NONPROFITS USING SALESFORCE.With Tim Lockie, Tracy Kronzak, and Joni Martin.

Want more Cloud TnT?!? Catch up with some staff favorites from this year:

 

 

stevemolis

A Screwdriver and Lightning Boat: Steve Molis

A Very Special Cloud TnT with Salesforce superstar Steve Molis. Cloud TnT covers all kinds of ground, from answering questions and being of genuine service, to equality for all. Tracy fangirls out, and then cries (again). SteveMo chokes up. This is a golden recording, and there are no words for how much fun we had, just listen…

 

  adamkramer

The Next Level: Adam Kramer

While Tim’s away, Cloud TnT is helmed by Joni and Tracy with a fantastic interview with #AwesomeAdmin and consultant extraordinaire, Don Draper. We mean, Adam Kramer. Topics include NPSP evangelism, the NPSP Advisory Board, and building on the NPSP as a technical and community tool, and taking it all to the next level. Does the NPSP have a new mascot? It just might…

 

 

maddYou Really Have to Solve the Problem: Chris Robinson

 

While Tracy is away, Joni and Tim continue Cloud TnT’s #AwesomeAdmin series. Mothers Against Drunk Driving uses Salesforce to help deliver its nationwide services, and Chris talks about his journey implementing, his organization’s work, creating buy-in, and how being a Salesforce administrator fits in to all of it.

 

bonnyhinners

Bringing Us Together: Bonny Hinners

A lively discussion with #AwesomeAdmin, User Group leader, and MVP Bonny Hinners all about how important the customer is to Salesforce, and the changing role of the Salesforce community. A great segue to Dreamforce and the newly-announced Nonprofit Success Pack, covering the Dreamforce keynote previews and the Boston NPSP Sprint. We’re super excited to be heading to Dreamforce this year!

Cloud TnT: Dreamforce 2016 and All The Things

cover170x170

A PODCAST FOR NONPROFITS USING SALESFORCE. With Tim Lockie, Tracy Kronzak, and Joni Martin.

One week after the week of Dreamforce 2016 ends, Cloud TnT reflects on our experiences and what's next. Lots of shout-outs to our friends and family, with thanks to our listeners and sponsors. 

dreamforce

Dreamforce 2016 and All The Things

Confessions of a Social Media Skeptic

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"]Nonprofit CRM + Social Media: A Match Made in Heaven (or at Least the Cloud) Confession: I'm a skeptical user of social media. I don't have a LinkedIn or Facebook account. I still have a Twitter account, but have only logged in once in 2014. So, suffice it to say, when I first re-careered as a Salesforce Consultant and Operations Manager at NiM, I was suspicious about Chatter. "It's like Facebook for Salesforce. Great..."

Two years later, I made it a personal goal to change my stripes -- and made it a departmental goal that all written project collaboration be done through Chatter. (If I was going to use it, then so was every one else, by George!) Seven months later, we're better off for it. Chatter has revolutionized the way we communicate and collaborate at NiM! Here are my top five "wins" from using Chatter for internal communication:

1. We've seen a strong increase in our team spirit. On any given da,  in addition to project-related Chatter, you can also find our team members joking around, encouraging each other, making bets on whose email Inbox will be to 0 first, challenging each other to get the best Utilization Rate, sending birthday wishes, and participating in all sorts of Chatter shenanigans. (Note to self: If you give a colleague Login Access, you can expect to have your Chatter profile picture changed!). Chatter is the primary way we build relationships with one another and built our rapport - something that is a perpetual challenge for those working remotely.

2.  We've all noted improvement in our ability to manage our Inboxes. Chatter allows us to use email only when necessary and provides a mechanism for timely responses to items that might otherwise get buried in a full Inbox. As an added bonus, gone are the days of needing to search my Archived folders for an email I vaguely remembered getting -- I can simply search the Chatter feed or Chatter topics!

3. We've improved our project documentation significantly through using Chatter to post project notes, Change Log items, files and links to Google Docs.

4. In Using Chatter as a gateway drug to Salesforce, I've seen increasing interest among our "non-Admin/non-Dev" employees in learning more about the power of Salesforce.

5. For times when you need a "just in time" answer, Chatter Messenger can't be beat. We ask our employees to download Chatter Desktop and login when they're available for questions. This provides us with instant access to one another for times when you have a quick question -- or are in a meeting and need to quickly confirm a response! But be warned - sometimes the Chatter conversation can be more interesting than the meeting and if you have a team like mine, they might also try to intentionally distract you!

After seeing the strides in our own communication, collaboration, and team spirit since fully adopting Chatter, Chatter is one of the first aspects of Salesforce that I introduce to clients. I've gone from a reluctant user to seeing Chatter as an invaluable asset for adoption and long-term Salesforce success. Now, about those other social networks. . .

Dive in Deeper:

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