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Now IT Matters has Moved!

The early morning breeze blows through the window and gently raises the curtain as another clear Montana summer day begin.  The eastern horizon lightens and the tranquil, seventy degree, perfectly still morning escorts the high staccato of song birds as they begin their morning search for the early worm.  Then, without warning comes a horrible burst of squawks and screeches; the morning call of a bird called "The Montana Frikin Magpie".

“CAHHH, CAHHH,” it screams at it’s neighbor.
“CAHHH, CAHHH,” the neighbor screams back.
"CAHHH, CAHHH," interrupts a brutish youngster on the adjacent branch.
“CAHHH, CAHHH,” shriek all the other magpies in the tree.
"CAHHH, CAHHH, CAHHH, CAHHH,CAHHH, CAHHH!"
Back and forth, forth and back they yell their blood curdling insults at each other.  The white and black flying abomination, with it’s beady eyes, bad temper, thieving attitude and inconsiderate nature, begins each morning with a verbally abusive meditation.   The horrible birds are about the size of a crow, gather in gangs, leave their graffiti on our windshields, rob anything they can carry from our garbage can, and torture our dog by pretending they can't fly.  It’s illegal to kill Magpies so they are here to stay, and we are here to stay too, cause Magpies are pretty much the only bad thing about Montana.
When we moved to Bozeman last summer, there were misgivings about moving Now IT Matters to a state with more cows than people.  One client asked if there was internet and another asked if there was pavement.  There are both, we are glad to report, and indoor plumbing! We’ve ended up liking it so much (Montana, not the plumbing) that we are moving the Business too.  Our new business address is 323 Lindley Pl, Bozeman Mt, 59715  (here here is a vcard file.vcf).  Since this will really only affect where to send checks, Jenny will followup with your billing staff.  The Market Street address in San Francisco will work through August, so if you forget don't worry about it this month.  However, if you forget next month we'll ship a Magpie to your office.
Besides the address change, we wanted to let you know that this month we have brought on two new staff and are shuffling some roles around.  Most of these changes are internal, but one is client facing and we wanted to let you know that Jenny will be handing off billing and invoicing.  Jenny's incredible attention to detail and her ability to navigate the finances of NiM have been incredible gifts to our team and to our clients.  Fortunately, she is not leaving NiM, but will work fewer hours and is handing off billing to a new staff member named Hannah Searsy.

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Exasperation + Communication = Answers!

[fusion_builder_container hundred_percent="yes" overflow="visible"][fusion_builder_row][fusion_builder_column type="1_1" background_position="left top" background_color="" border_size="" border_color="" border_style="solid" spacing="yes" background_image="" background_repeat="no-repeat" padding="" margin_top="0px" margin_bottom="0px" class="" id="" animation_type="" animation_speed="0.3" animation_direction="left" hide_on_mobile="no" center_content="no" min_height="none"] A few years ago (for most of us here at NiM), we were sitting in your seat.  Non profit program managers, operation directors, After School Program Staff, Development Directors, maybe in the rare case a VP of Social Marketing.  A friend had told us about Salesforce -  FREE for 10 users.  So, skeptical, we turned to the web started poking around because hey - we're tech savvy (well maybe the most tech savvy in this office!) and if there was a free product to use to help us fulfill our mission - it was my job to ferret it out.

After hemming and hawing on the decision with stakeholders within your organization, you finally pushed them to a point of decision and they went for it.  You were installing / implementing Salesforce and now you KNEW you were over your head.  So....you start looking around again, poking around - how do I get this thing up and running?  Data imports?  AppExchange? QuickStarts?  Its going to cost HOW MUCH?

After watching YouTube videos til your eyes bled, you knew you were stuck.  You knew what had to get done, but the information was an extreme overload.  Drinking from the firehose indeed, Mr. Benioff - how do you expect anyone to pick up on this and actually capitalize on it?

STOP HERE.  Turn off the computer.  Pick up the phone.  Call somebody.  I love Google as much as the next guy but Google speaks computer and I speak English.  I'm in my position (and my field) because I love it, I believe in the mission, and I think I'm doing some of the best work on earth.  How's Google supposed to translate "mission" into bits and megabytes for me?   My advice to you: don't wait as long as I did to pick up the phone to connect to one of these resources:

1.  Account Exec.  Somewhere in that email inbox is your first email from some friendly guy or gal at the Salesforce Foundation who welcomed you to Salesforce (if you've signed up and have your trial org).  Chase them down like its a Salem Witch Hunt and when you get a hold of them, get contacts: other NPOs fitting your staff size, your annual budget size, your service area / constituent base, your mission type - and start from there.  My Account Exec (AE) at the time was just a guy I ended up calling on my way back from my most recent Salesforce (free) Cloudforce event.  Overwhelmed with info, I needed answers somewhere and Jesse Maddex, my Salesforce AE, was the guy to help.  He introduced me to a guy at....you guessed it - Now IT Matters.  After some phone calls and some confidence boosting, I was on my way to some answers.

2.  User Group. There's one somewhere in your state or within 200 miles or so.  Find that number, call the User Group Leader and get 5 suggestions on how to move forward.  User Groups would have tripled my learning curve if I had started there instead of puttering around the web for the first 18 months of my experience with Salesforce.  There are Non Profit User Groups throughout the world.

3.  The local cool guy. Find that local NPO that has it together and take them out for a beer, coffee, or both.  Start with the folks who can answer questions about their donor data / constituent data:  the ones who know their data well and can show you how they're growing their giving pyramids, how they're increasing their communications base, or expanding their programs - through the use of well informed metrics and reporting.  They might be using Salesforce, they might be using a similar product - but if they are capitalizing on their data there is something you can learn there.

Dive in Deeper:

 

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